Triton2Go

Redesigned to order smartly


Many universities across the United States use Transact Mobile Ordering app for students to order meals on their smartphones. However, the app's interface is outdated and unintuitive for users. Using the design process, my team and I delievered a redesign of the mobile ordering app is more appealing, intuitive, and functional.

My Contributions:
  • User Research
  • Problems Analysis
  • Redesign
  • Prototyping
view redesign 
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User Research

Research Goals:
  • Identify painpoints in user testing
  • Acquire usability, demographic, and quantitative information
  • Quantify the efficiency of the existing design

24 students on UC San Diego campus were interviewed.
The participants answered 6 pre-task questions, complete 5 tasks, and answer 2 post-task questions.

Interview Data 

Data Analysis

67%

used the app more than once in a week

6.2

average rating out of 10

75%

do not use the non-ordering features


58%

check for allergen information

75%

check the wait times

33%

feel that the wait times are inaccurate

Problems with Old App

Competitor Analysis

Market Research

I researched other mobile ordering apps such as UberEats, Grubhub, and Instacart. Then we defined 4 target variables: simplicity, functionality, customization, efficiency. Lastly, I compared the existing Triton2Go design with each competitor.



UberEats


GrubHub


Instacart


Yelp
How We Rated Triton2Go Based on Competitors

/10 for simplicity
  • Too many pages of customization
  • Complicated ordering process
  • No search bar, must scroll and search manually
  • Cannot access menu from map
  • Requires payment info filled to browse menu

/10 for functionality
  • Cannot view menu from the map
  • Cannot order quantities of item
  • Cannot add special notes for orders
  • Cannot sort restaurant/menu list

/10 for customization
  • Limited order personalization
  • Only campus restaurants are supported

/10 for efficiency
  • Map tool is not linked to restaurant menu
  • Difficult to locate and navigate to restaurants
  • Requires tapping through multiple pages of options
  • No ability to order duplicates of the same orders

Re-Designed Prototype

Lo-Fi Design

Hi-Fi Design



Home Page

By placing users’ available funds front and center on the homepage, our users can make informed decisions about their orders with a clear view of their budget. Next, I crafted a visually engaging gallery of restaurants, each represented by photos that highlights their menu items.

Horizontal scrolling galleries allows for a cleaner layout and an engaging user experience, as it lets users easily navigate through content without overwhelming the visual space.

To elevate user autonomy in the selection process, we’ve implemented a flexible sorting system that prioritizes personal preferences over mere geographical convenience. Each restaurant entry is thoughtfully equipped with a location button, guiding users to a detailed map view with a single tap.

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Menu Page

Once a user selects a restaurant, they are navigated to the menu page. Here, we’ve categorized menu items to streamline the decision-making process. Each category is visually defined with photos, offering a glimpse into the dish before delving into the finer details.

Understanding the value of efficiency, we’ve also integrated a search bar, allowing users to swiftly locate their desires. Additionally, a sorting feature enhances the user’s ability to personalize their browsing experience.

To foster a sense of connection and personalization, we’ve introduced the option to "heart" restaurants. This feature not only curates a user’s preferences but also creates a more engaging and tailored interface. Each step in our design process was meticulously crafted to ensure a seamless, intuitive, and delightful experience for our users.

Customization Page

The customization page was designed as a seamless continuation of the user’s journey. After selecting a dish from their restaurant of choice, users are presented with an array of customization options on a single, vertically scrollable page. This intuitive design eliminates the need for multiple taps through various pages, streamlining the customization process into a fluid, user-friendly experience.

Check-Out Page

The checkout page has been refined to enhance user efficiency. Post selection of their desired items, users arrive at a streamlined checkout interface where they can effortlessly adjust the quantities of each item. This marks a significant improvement over the original app’s design, which necessitated revisiting the entire customization sequence to include additional items. Our design solution simplifies the process, saving time and enriching the overall user experience.

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Map Page

The map page, as a pivotal feature, is accessible via the bottom tab or directly through the location icon beside each restaurant on the homepage. It presents an interactive map of the UCSD campus, punctuated with clearly labeled pins denoting restaurant locations.

These pins serve as direct links to the restaurants’ menus, offering users a seamless transition from exploration to decision-making.

Additionally, the provision of navigational directions empowers users to effortlessly find their way to their chosen dining destination. This design iteration focuses on intuitive navigation and ease of access, ensuring a user-friendly and efficient experience.

What the Re-Design Fixed

Streamlined user flow
  • Scroll down rather than tapping through pages to customize your order
  • Removed features not integral to ordering food


Enhanced Personalization
  • Add favorites, filter/sort, and note to chef
  • Filter/sort restaurant and menu items
  • Send a personalized note to chefs


Easier to find and use map
  • Functionality was simplified to two main features; ordering and maps
  • Eliminated unnecessary features like the "Inbox", "Rewards", and "Reorder"
  • Map button is fixed on the bottom
  • Map pins will prompt: the menu of the restaurant, and directions to navigate to that restaurant


Visible photos of the food
  • Includes photos of foods


Manage funds easily
  • Display remaining available funds
  • Ability to add more funds